What if my confirmation email is not in my inbox?
Some email providers are using AI to filter what they think is spam. Some emails have multiple folders for this, like hotmail/outlook, there is a "spam", "junk", "other" and "promotions" folder. To make sure our emails always land in your inbox and not your junk or spam folders, you can add us as a safe sender.  The website sends automations from jellybeanentertainmentNL@wixsiteautomations.com, but you may receive responses from  jellybeanentertainmentNL@gmail.com or bookings@jellybeanentertainment.ca for inquiries.

Where do I send my final payment?
For most of our services we only take a deposit upfront, but the final payments can be made in the following ways;
 

Email Money Transfer (EMT): Can be sent to jellybeanentertainmentNL@gmail.com up to 72-48 hours before the event depending on service.

Cash or Cheque (from registered organizations only) on Site: Please bring exact change if paying in person.

Credit Card (Party Room Bookings Only or by online Card Authorization Form- we will provide the link): We can process credit at the venue or online, though a transaction fee applies.

Let us know your preferred method, and we’ll make a note of it.

 

Where is the Party Room located?
We are located at 430 Topsail Road in the Village Shopping Centre on the main level next to Bluenotes.

Can I bring my own decorations for the Party Room? Do I need to bring decorations?
Decorations are entirely optional! We provide place settings (disposable plates, cups, napkins, and tablecloths) for up to 30 guests, but you’re very welcome to bring your own decorations if you’d like to personalize the space. Just a note, we are unable to use pins or nails on the walls. If you prefer to keep things simple, there’s no need to bring anything extra unless you want to! 

What time can I have access to setup for my Party Room rental? 
Access is given 15 minutes before the party start time for setup. We will have staff on site to assist and a cart you can retrieve from the room to help bring in your party supplies. 

What is included in my Party Room Rental? 
Each package includes disposable tablecloths, 30 place settings of plates, cups, sporks and napkins.
Access to our Gaming Centre (4 Xboxes, 2 Nintendo Switches, and 3 arcade machines), Air Hockey Table, Shuffle Board Table, Digging Area, and Parent Coffee Cart(Coffee pods, tea pods, creamer, sugar, cups).

Can I bring in an outside vendor to the Party Room(face painter, balloon twister, character actor, decorator, caterer, or other entertainment)?
We require notice and approval before a vendor operates in our space. Please reach out with the vendor details, we will require a certificate of insurance with Jelly Bean Entertainment listed as an additional insured before the event date once the vendor has been approved by our team.

How many people can the Party Room accommodate? 
We can fit up to 100 people standing, less for the bouncy castle package as this takes up a bit of floor space.

Can I bring my own food or have food delivered to the Party Room?
Any outside food would be welcome, some places like Greco and Peoples Pizza will deliver right to the Party Room door inside the mall.
Generally people will have the food (if ordered) delivered around the 1 hr mark so there is of time for Food/ Cake/ Happy Birthdays etc.

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Can we add extra time to our Party Room booking?

Time extensions are only possible at the start of the first rental of the day (10am booking becoming 930-1130am) or at the end of the last rental of the day (530pm booking becoming 530-730, or Sundays 3-5pm). We cannot add additional time to the middle time slots.

When should we plan for the 30 minute character/mascot visit during our Party Room Rental?
We typically recommend scheduling the character appearance at a different time from the cake cutting or meal service. If you would prefer to have the character present during cake or food service, please note that our team will not be able to assist with serving food at that time. This is because one staff member will be in costume, and the other will be dedicated to supporting the character and ensuring the costume is kept clean and away from any food or items that could potentially cause stains or damage.

Are your mascots/ costumes for mobile rental?
Our mascot and character costumes are not available for mobile or off-site rentals. To maintain their quality and minimize potential travel-related damage, character appearances are offered exclusively as add-ons for Party Room Rentals and for our own Special Events within the Village Shopping Centre.

How old does a camper have to be to attend your camp?
We require that they are at least 6 years old or that they have graduated from kindergarten before they are eligible to register for our camp.

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Do parents count in the participant total for Reptile Shows?
We offer Reptile Shows for all ages and abilities. For birthday parties, parents supervising are not included in the participant count. For public or large events, every attendee is included in the total count so our staff and animals are properly prepared and we can deliver a safe, high-quality educational presentation.

Do you do reptile shows in the winter?

Yes, we do! We have indoor reptile shows in the winter for the safety of our animals. If there is a cold-weather warning, we will not travel with our reptiles for their safety.

Do you do Reptile Shows in homes?
Yes, we do! We just ask that any house pets are not present and secured away during the show.
If there are stairs to the space for the show we request that help is given for our largest animal carrier for our staff and animals safety, the case is on wheels once we get to flat ground, but is very large and heavy to carry upstairs.

What size generator do I need for an event?
Each service would require a different size generator, please inquire and we can tell you what wattage would be required based on your event's needs.
 
Is delivery and setup included for Bouncy Castles?  We will deliver the bouncers, set them up so they are ready for use, and then leave until the designated pickup time. Unfortunately, we cannot service locations with stairs.
 
What Bouncy Castle can fit at your venue? All the measurements for our bouncers can be found on our Bouncy Castle page. Each bouncer requires at least 2 ft clearance above and around the bouncer for the blower and movement during use. Unfortunately, we cannot service locations with stairs.

What space do I need for a UV/ Glow Dance Party? Any space with windows that are easy to cover. Avoid places with ceiling windows or safety lights that cannot be turned off. We require direct access to the area to load our gear in on a dolly/ handtruck. Unfortunately, we cannot service locations with stairs. You are responsible for darkening the space for the best glow effect. 

What is included in the UV/ Glow Dance Party?
We include DJ, Professional Speakers and music, Black lights, Laser lights, 30 Neon Glow Balloons, 30 Glow Bracelets, and Streamer Gun operated by the Jelly Bean Team.
30 Glow Tattoos and Disco Ball included for Party Room rentals only

 

Do I need a playlist for my UV/ Glow Party?
We have age-appropriate playlists for our events, so a playlist is not required. However, if you would like to use a custom playlist or have special song requests, you are welcome to send us a Spotify link or a list of song names and artist details. Please ensure your playlist is submitted at least 5 days before your event so we can have it downloaded and ready for your rental date.

What kind of a space do you require for a 25 or 50-participant Reptile Show? We only need enough space to bring in the animal crates and have the participants sit in a semi-circle. Unfortunately, we cannot service locations that have stairs. One or two steps to the area would be okay as long as help is given for the largest reptile carrier.

Do you have insurance? We have 5 million liability insurance and can provide documentation if needed for venues or larger events. 

Can adults go in the bouncy castles? Each bouncy castle has its own weight restriction, but our larger bouncy castles can accommodate adults.

How much space do I need for a Photo Booth? We need about a 10x10 space near an outlet that is conducive to walkthrough traffic for the photo booth. Unfortunately, we cannot service locations with stairs.
 
What happens if there is a storm in the forecast? We go by the busses and https://511nl.ca/ if you're unsure, check out the road conditions from Stavanger Drive(our mobile hub) to the address for the party.
We will be in touch if the roads say "Covered"(at our discretion) or "Travel Not Recommended"(we wouldn't send our staff out).

How much time do you need for setup/ teardown?
We base our setup/teardown times on worst-case scenarios.

Indoor Bouncy Castles take around 15/ 20 minutes for setup.

Outdoor Bouncy Castles For outdoor bouncy castles we give a 2-hour window for setup and teardown, the actual setup/ teardown only takes around 15/20 minutes, but to allow for travel to and from locations the times will vary.

Our Photo Booth takes around 2 hrs this includes loading in the gear, setting it up, and testing it for use. Teardown usually takes a little less time, around an hour and a half max.

Our UV Dance can take up to 45 minutes for setup, we can have the music and lights up and ready within 30 minutes, however, the balloons and glowsticks take a little longer and are done on-site for best results. Teardown takes much less time- around 25-30 minutes.

Our Reptile Show setup takes around 15 minutes to get the animals inside and ready for the show.

Our Reptile Display can take up to 1.5 hrs for setup depending on the access to the space

Our Reptile Stage Show setup can take up to 1.5 hrs

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