Cancellation /Weather/ Setup/Payment Policy

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For cancellations please email jellybeanentertainmentNL@gmail.com

or text 709 743 4774

All Interac EMT's should be sent to  jellybeanentertainmentNL@gmail.com

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Party Room Rental Policy

A non-refundable administration fee of $100.00 is required to secure your booking, this will come off the total of your booking. Final payments are accepted via Interac EMT or cash (preferred). If you choose to pay in person by credit card on the day of the party, a 4.31% processing fee will be added to the remaining balance to cover processing fees.

Cancellations within 21 days of the event will be charged 50% of the remaining balance, and cancellations in 14 days or less will be charged 100% of the remaining balance. In the case of a late cancellation under 14 days, the remaining balance will be charged. 

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Mobile Rental Policy

A non-refundable administration fee of $10.00 is required to secure your booking, this will come off the total of your booking. Final payments are accepted via Interac EMT or cash (preferred). If you choose to pay in person by credit card on the day of the party, a 4.31% processing fee will be added to the remaining balance to cover processing fees.

Travel fees will apply for locations outside a 40km round trip from Stavanger Drive. We will contact you with an updated price if this applies. Travel fees are typically $0.75 per kilometer for distances beyond a 40km round trip, with additional charges if more than one staff member is required. Example, if you live 30km from Stavanger Drive, it is (60km round trip) - (40km free delivery) = 20km x $0.75 = $15.00 plus hst delivery fee. 

Cancellations within 14 days of the event will be charged 75% of the remaining balance, and cancellations in 7 days or less will be charged 100% of the remaining balance.

For bookings greater than $500 we require a 10% non-refundable deposit (we will contact you for the additional payment). 

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Machine Rental Policy

A non-refundable administration fee of $10.00 is required to secure your booking, this will come off the total of your booking. Final payments are accepted via Interac EMT or cash (preferred). If you choose to pay in person by credit card on the day of the party, a 4.31% processing fee will be added to the remaining balance to cover processing fees.

Cancellations within 14 days of the event will be charged 75% of the remaining balance, and cancellations in 7 days or less will be charged 100% of the remaining balance. 

If the equipment is damaged while in your care, you will be responsible for the cost of repairs or replacement.

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Camp Policy​

A non-refundable deposit of $10.00 is required to secure your camp spot, this will come off the total of your booking. Final payments are accepted via Interac EMT or cash (preferred) in person. If you choose to pay by credit card on the day of the camp, a 4.31% processing fee will be added to the remaining balance.

Cancellations within 21 days of the event will be charged 50% of the remaining balance, and cancellations in 14 days or less will be charged 100% of the remaining balance. 

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Parents Night Out Policy​

A non-refundable administration fee of $10.00 is required to secure your booking, this will come off the total of your booking. Final payments are accepted via Interac EMT or cash (preferred). If you choose to pay in person by credit card on the day of the party, a 4.31% processing fee will be added to the remaining balance to cover processing fees.

Cancellations within 14 days of the event will be charged 75% of the remaining balance, and cancellations in 7 days or less will be charged 100% of the remaining balance.

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Photo Booth Policy​

A non-refundable deposit of $100 is required to secure your booking. Final payments are accepted via Interac EMT or cash (preferred). If you choose to pay by credit card on the day of the party, a 4.31% processing fee will be added to the remaining balance.

Travel fees will apply for locations outside a 40km round trip from Stavanger Drive. We will contact you with an updated price if this applies. Travel fees are typically $0.75 per kilometer for distances beyond a 40km round trip, with additional charges if more than one staff member is required. Example, if you live 30km from Stavanger Drive, it is (60km round trip) - (40km free delivery) = 20km x $0.75 = $15.00 plus hst delivery fee. 

Cancellations within 28 days of the event will be charged 50% of the remaining balance, and cancellations in 14 days or less will be charged 100% of the remaining balance. 

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​Winter/Extreme Weather Policy

For safe travel to and from parties; we require main roadways to be plowed, driveways shovelled, and salted with a clear path to the entrance for our staff to safely bring in equipment. 

If there is a 24-hour parking ban enacted by your municipality, we will require off-street parking.
We go by the busses and https://511nl.ca/ if you're unsure, check out the road conditions from Stavanger Drive to the address for the party.

We will be in touch if the roads say "Covered"(at our discretion) or "Travel Not Recommended"(we wouldn't send our staff out). In these extreme cases a cancellation fee would not apply. ​

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​BOUNCY CASTLES/ BOUNCERS RULES

• It is the responsibility of the renter to ensure rules are followed and in the event of unsafe conditions(rain, snow, high winds etc), the bouncer use is suspended and disconnected from power

• The bouncer must be monitored by a responsible adult at all times during use

• No shoes, jewelry, lanyards, badges

• No food, water, or liquids of any kind

• No body paints, confetti cannons, streamers, or silly string in and around the bouncer - additional cleaning fees may apply up to the cost of a rental if bookings are disrupted due to cleaning time.

• No pets, toys, or sharp instruments

• No smoking in or near the bouncer

• No barbeques or fires near the bouncer

• No jumping against the netting

• No hanging on the edges of the bouncer

• No laying down while others are bouncing

• No jumping on the outside edge of bouncers

• Slides should be used feet first

• No exceeding weight limit that is posted on the bouncer (Ranges from 900-1200lbs)

• Take caution if glasses are required- we are not responsible for damage to glasses.​

 

​​OUTDOOR BOUNCY CASTLES

​All bouncy castle rentals must be indoors from October until June.​

* All Bouncy Castle rentals are now unattended, if you require an attendant, please let us know when booking

Outdoor rentals do not include a generator, if you do not have access to power, please let us know when booking.

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For Outdoor Bouncy Castles

•  Cancellation can be made up to 24 hours before due to weather (rain, snow, high winds 32km or higher, etc)

• We require direct access to the setup area with a clear path and no steps/ stairs or long steep hills/inclines to or in the area.

• We require access to power- please advise if a generator is needed when booking.
  If booking more than one bouncy castle, each bouncer requires its own outlet/ generator. *If multiple blowers are plugged into one outlet, it will trip the breaker.

• We require space free of power lines, debris, rocks, trees, water, and flat ground for safe operation.(clearance of at least 2 ft for movement during use)

• If setting up on asphalt/ pavement, the area must be swept ahead of arrival. (We require notice if setting up on ashpalt/ pavement)

• Do not cut the grass the day of or 24 hours before the bouncy castles arrival. Additional cleaning fees will be applied if needed.

• All animal waste must be removed from the area before setup- we cannot set up on or near animal waste 

• The bouncy castle will arrive within a 2-hour window before the start time and be picked up within 2 hours after the end time.

• If we arrive to set up the bouncy castle and are unable to do so due to weather or safety concerns, you are responsible for and required to pay for the full cost of the rental.

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